Privacy Policy

At Ditable (Pty) Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in compliance with the South African Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA).

This policy applies to all visitors, customers, and users accessing ditable.co.za and our online store at ditable.co.za/shop.

1. Information We Collect

We collect personal information necessary to process your hardware orders, handle customer support inquiries, and maintain your store account. This includes:

• Identity & Contact Data: Name, surname, company name, email address, contact phone numbers, and WhatsApp contact details.
• Delivery & Billing Data: Physical delivery address, postal code, city, and billing address.
• Transaction Data: Details of products ordered, order history, payment confirmations, and invoicing information.
• Technical & Site Usage Data: IP addresses, browser types, device information, and site interaction data collected automatically via essential cookies.

2. How We Use Your Personal Data

Specifically, your information is used to:

• Process, fulfill, and dispatch hardware orders placed through ditable.co.za/shop.
• Coordinate courier deliveries to your designated address.
• Send order updates, tracking information, tax invoices, and account notifications.
• Respond to inquiries, support requests, and technical consultations via email or WhatsApp.
• Process hardware warranty claims, product repairs, and return requests in line with our Refund and Returns Policy.
• Comply with statutory tax, accounting, and legal requirements under South African law.

3. Third-Party Data Sharing

Ditable (Pty) Ltd does not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers essential to operating our business:

• Courier & Logistics Partners: Delivery details (name, address, contact number) are shared with courier networks strictly to fulfill shipment delivery.
• Payment Gateways: Payment transactions are processed through secure, POPIA-compliant payment gateways. Ditable does not store full credit card or banking credentials on our servers.
• Legal & Regulatory Authorities: We may disclose information if required by law, court order, or regulatory mandate under South African legislation.

4. Data Security & Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Our website utilizes standard SSL/TLS encryption for all data transmitted during checkout and account browsing.

5. Your POPIA Rights

Under the Protection of Personal Information Act, you have the right to:

• Access: Request details of the personal information we hold about you.
• Correction: Request the correction or update of inaccurate or incomplete personal information.
• Deletion: Request the deletion or destruction of your personal data, subject to statutory record-keeping obligations (such as tax invoices).
• Objection: Object to the processing of your personal information for direct marketing purposes at any time.

6. Cookies & Tracking Technology

Our website uses essential cookies required for session management, maintaining shopping cart contents, and ensuring secure checkout operations. You can configure your browser to disable cookies, though certain store features may not function as intended.

7. Contact & Information Officer

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Information Officer:

• Entity: Ditable (Pty) Ltd
• Email: [email protected]
• Phone: 010 824 5173
• WhatsApp Support: 073 169 2757
• Address: Heidelberg, Gauteng, South Africa