How Can We Help You?
Get in touch with our team for assistance with hardware orders, technical inquiries, coverage checks, or warranty requests.
WhatsApp Support
Instant support for product questions, order tracking, and fast response times.
Chat on WhatsAppEmail Helpdesk
Send detailed inquiries, official quote requests, or warranty claims.
[email protected]🕒 Support Hours & Location
Monday – Friday: 08:00 – 17:00
Saturday, Sunday & Public Holidays: Closed (WhatsApp messages monitored periodically)
Headquarters: Heidelberg, Gauteng, South Africa
Frequently Asked Questions
How long does courier delivery take for hardware orders?
Standard courier delivery across South Africa typically takes 2 to 5 business days depending on your region. Once your order is dispatched, tracking details will be sent to your email and WhatsApp.
What is your hardware return and warranty policy?
We offer a 7-day ECTA cooling-off return period for unused, unopened products in original packaging, and a 6-month CPA statutory warranty against manufacturing defects. For details, view our Refund & Returns Policy.
How do I check Fibre coverage for my home or business?
You can request a free Fibre coverage check directly through our website home page or by sending your physical street address to our WhatsApp support team at 073 169 2757.
What payment methods do you accept online?
We accept secure online card payments through our POPIA-compliant payment gateway as well as direct Electronic Funds Transfer (EFT). EFT orders are processed upon cleared payment.
Are you a verified online seller?
Yes! Ditable (Pty) Ltd is an officially Verified Seller on Bobshop.co.za, ensuring verified merchant status and buyer peace of mind.
Verified Merchant
