Refund and Returns Policy

This policy applies to all hardware products purchased through our online shop at ditable.co.za/shop. All returns, repairs, and refunds are governed by the South African Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

1. Hardware Returns & Refund Criteria

A. 7-Day Unconditional "Cooling-Off" Period (ECTA)

Under ECTA, you are entitled to cancel your hardware purchase within 7 days of receiving delivery without giving a reason.

  • Condition: Items must be unopened, unused, intact in their original packaging, and in re-sellable condition with all factory seals intact.
  • Return Shipping: The cost of returning non-defective items during the 7-day cooling-off period is borne by the customer.
  • Refund: A full refund for the product price (excluding initial delivery charges) will be issued following technical inspection.

B. Defective or Faulty Products (6-Month CPA Warranty)

If any hardware product (such as a router, mini-UPS backup, CCTV camera, laptop, or PC component) develops a material defect within 6 months of delivery, you are entitled to a repair, replacement, or refund.

  • Assessment: Returned hardware is subject to technical assessment by our team or official distributor to confirm the defect.
  • Warranty Exclusions: The warranty does not cover damage resulting from:
    • Power surges, voltage spikes (e.g., load-shedding spikes), or lightning strikes.
    • Liquid ingress, physical impact, misuse, or improper installation.
    • Unauthorized modifications, tampering, or normal wear and tear.

C. Incorrect Items Received

If you receive an item different from what you ordered, please notify us within 48 hours of delivery. We will collect the item at our expense and dispatch the correct product promptly.

2. How to Initiate a Return

  1. Submit Request: Contact our shop support team with your Order ID, proof of purchase, and photos/details of the issue.
  2. Return Authorization: Once reviewed, we will issue return instructions or arrange courier collection for verified defective items.
  3. Inspection: Upon arrival at our hub, returned items are inspected within 3 to 5 business days.

3. Refund Processing

Approved refunds will be issued to your original payment method or via direct EFT to a verified South African bank account. Refunds are processed within 5 to 7 business days following technical inspection.

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